Instructor: Arezou Kohan, Esq., - Arezou Kohan, Esq., CPCC is an attorney-mediator and certified professional co-active coach. She is on the Mediation Panel for the California Association of Realtors.
SBAOR Member Cost: Free
Non-Member Cost: $20
Time: 12:00pm-2:00pm
Location: SBAOR Hall
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How to Create a Fulfilling Realtor-Client Relationship
Thursday, August 24th, 2017

“A crucial point to remember is that in business, as in our social lives, emotions are the key drivers in decision-making. Our logical processes are often rational justifications for emotional decisions.” - Carol Kinsey Gorman

In the presentation, attorney-mediator Arezou Kohan will explore the neuroscience behind human behavior and how to uncover clients’ underlying needs at the outset of the agency agreement so that Realtors have clear guidelines and can meet client expectations head on. Learn how to recognize any red flags, improve communication and create long-lasting relationships. Find out how improving your communication can lead to better retention, referrals and outcomes.



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