Dispute Resolution


REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS.


Mediation is a process in which parties to a dispute hire a neutral third person to help them facilitate a discussion of their dispute and the possible outcomes, with the hope of reaching a settlement and avoiding any further legal proceedings and costs.


Arbitration is a process in which parties to a dispute hire a neutral third party to hold a hearing, listen to evidence and decide who is right and who is wrong. When parties agree to arbitrate, they give up their right to a trial by judge or jury and they give up their right to appeal a decision they do not agree with.

Contact Information

Professional Standards

Nikki Vasquez
(310) 326-3010 Ext. 708


Kathy Kelly
(310) 326-3010 Ext. 714


Mon-Fri 9:00am-6:00pm
(213) 739-8282
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Advertising Standards


(800) 874-6500
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