REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS.
Mediation is a process in which parties to a dispute hire a neutral third person to help them facilitate a discussion of their dispute and the possible outcomes, with the hope of reaching a settlement and avoiding any further legal proceedings and costs.
Arbitration is a process in which parties to a dispute hire a neutral third party to hold a hearing, listen to evidence and decide who is right and who is wrong. When parties agree to arbitrate, they give up their right to a trial by judge or jury and they give up their right to appeal a decision they do not agree with.